Terms & Conditions i5malaysia –
Malaysia Platform Terms of Use

By using the platform i5malaysia in any manner whatsoever — whether by registering an account, making a deposit, playing games, or simply browsing our website — you confirm that you have read, understood, and agreed to be fully bound by these Terms & Conditions.

These Terms take effect from the date you first access or use the platform i5malaysia, or from the date you registered your account, whichever comes first. Continued use of the platform following any changes to these Terms constitutes acceptance of the updated version.

To register and use the services of i5malaysia, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration. i5malaysia strictly prohibits minors from using our platform in any capacity.
• Residing in Malaysia or accessing the platform from a jurisdiction where online betting and casino activities are not prohibited under applicable local laws.
• Possess full legal capacity to enter into a binding agreement. If you are playing on behalf of another individual, you assume full responsibility for all activity that takes place.
• Have never been declared bankrupt or placed under a financial administration order by any court.

During registration, you are required to provide accurate, truthful, current, and complete information, including your full name, an active Malaysian phone number, a valid email address, and your exact date of birth. i5malaysia reserves the right to request identity verification documents (KYC) at any time to verify the information provided.

Only one account per individual is permitted. Multiple account registrations by the same individual — whether under different names, addresses, phone numbers, or payment details — constitute a serious violation of these Terms and will result in the closure of all associated accounts and the forfeiture of any unwithdrawn balances and winnings.

You are the sole account holder i5malaysia you and are fully responsible for:

• Keeping your account username and password confidential at all times.
• Ensuring that no other party accesses or uses your account.
• All activity occurring under your account — including all bets, deposits, and withdrawals — regardless of whether carried out by you or by any other party who gains access to your account.
• Reporting to i5malaysia immediately if you suspect your password has been compromised or your account has been accessed without authorisation.

You are advised to use a strong and unique password for your account i5malaysia yours and to enable two-factor authentication (2FA) where available. Changing your password regularly is also a good security practice and is strongly recommended.

All games and betting activities on the platform i5malaysia — including Sports Betting (Malaysia Super League football, EPL, IPL cricket), Live Casino (baccarat, roulette, blackjack), lottery, slots, and other games — are subject to the specific game rules applicable to each game. These rules form part of these Terms and are accessible in the help section of the platform.

• All confirmed bets are final and may not be cancelled except under technical circumstances as determined by i5malaysia.
• Bets may only be placed using a valid account balance — betting on credit or debt is not permitted.
• i5malaysia reserves the right to void bets or matches in the event of technical errors, incorrect data, or any exceptional circumstances that compromise the integrity of the game or the odds offered.
• Live casino game outcomes are determined entirely by real-time results broadcast via live stream. i5malaysia cannot and will not manipulate the outcome of any game in any way.
• For Sports Betting, the official results adopted are those declared by the relevant sports governing body.

The minimum bet for most games at i5malaysia starting from just RM 5, making our platform accessible to players of all levels. Maximum bet limits vary by game type, market, and your VIP account tier.

All financial transactions on the platform i5malaysia processed entirely in Malaysian Ringgit (MYR). Accepted payment methods are locally approved and regulated Malaysian payment options, namely: Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost and ShopeePay. No other payment methods are accepted.

Deposit:

• The minimum deposit is RM 20 per transaction.
• Funds are typically credited to your account within 5 minutes of a successful transaction.
• Any deposit made from an unrecognised source or through an unapproved payment method will be returned or placed on hold pending further review.
• You are responsible for ensuring that the payment details you provide are accurate. i5malaysia shall not be liable for any losses resulting from incorrect details provided by the user.

Withdrawals:

• The minimum withdrawal is RM 30 per request.
• Withdrawal requests are typically processed within 24 hours from the time the request is submitted, subject to successful identity verification.
• Withdrawals can only be made to the same payment method used for the deposit, or to a bank account/e-wallet that has been verified under the same member's name.
• No fees are charged by i5malaysia for withdrawals. However, payment method providers may impose their own charges subject to their own terms of service.
• i5malaysia reserves the right to request additional verification documents before processing large withdrawals or the first withdrawal from a new account.

From time to time, i5malaysia offers a variety of bonuses and promotions to both new and existing members. All bonus offers are subject to the following general conditions unless otherwise stated in the specific promotion's terms:

• All bonuses are subject to wagering requirement as specified in the relevant promotional terms. Bonus funds may not be withdrawn until the wagering requirement has been fully met.
• Each promotion is for one account only per individual, residential address, phone number, or device. Any attempt to claim the same bonus more than once through multiple accounts or different details will result in the cancellation of all associated bonuses.
• The welcome bonus is available exclusively to first-time members who make their initial deposit. This bonus is non-transferable to any other account.
• i5malaysia reserves the right to modify, suspend, or cancel any promotion at any time without prior notice where there are reasonable grounds to do so, such as abuse or misuse.
• VIP Programme i5malaysia offers daily rebates and exclusive benefits based on your level of betting activity. VIP eligibility and benefits are subject to change at the discretion of i5malaysia.

Use of the platform i5malaysia is expected to conduct themselves fairly and honestly at all times. The following actions are strictly prohibited and may result in account suspension or closure, as well as legal action:

• Registering or using multiple accounts (multi-accounting) in any form.
• The use of automation software, bots, scripts, or any technical tools to automate or manipulate betting activity.
• Collusion between players to manipulate game outcomes or exploit vulnerabilities in the odds system.
• Attempting to exploit any technical vulnerabilities, bugs, or system errors i5malaysia. If you discover any such vulnerability, you are required to report it to us immediately.
• Money laundering or any related financial activity conducted through the platform i5malaysia.
• Use of a credit card, debit card, or payment method that does not belong to you without the authorisation of the legitimate owner.
• Any form of fraud, document forgery, or submission of misleading information to i5malaysia or other members.
• Attempting to access another person's account without their authorisation.

i5malaysia cooperate fully with the relevant authorities in any investigation involving fraudulent activity or financial crime conducted through our platform.

All content on the platform i5malaysia — including but not limited to website design, logos, graphics, text, software code, games, audio, video, and interactive elements — are the exclusive property of i5malaysia or the relevant licensing authority and are protected by applicable copyright, trademark, and intellectual property laws.

• You are not permitted to copy, distribute, republish, modify, or create derivative works from any content on the platform without prior written consent from i5malaysia.
• Name i5malaysia and its related logos are registered trademarks and may not be used without official authorisation.
• Any infringement of our intellectual property rights may result in civil and/or criminal legal action.

i5malaysia is fully committed to responsible gambling practices and the well-being of all our members. We believe that betting should remain an enjoyable form of entertainment, not a source of financial stress or social harm.

As part of this commitment, i5malaysia provides the following tools that any member can activate at any time via account settings or by contacting our support team:

• Deposit Limit: Set a maximum limit on the amount you can deposit daily, weekly, or monthly.
• Loss Limit: Set a cap on the maximum amount you can lose within a specified time period.
• Session Time Limit: Limit the amount of time you can spend on the platform per day.
• Self-Exclusion: Request a temporary or permanent exclusion from accessing the platform. The minimum period is 6 months and may be extended upon request.
• Reality Check: Periodic reminders during active gaming sessions about the amount of time you have spent on the platform.

i5malaysia reserves the right, at our sole discretion, to reach out to members who display high-risk betting patterns and to suggest or introduce appropriate responsible gambling tools, even without a request from the member.

Voluntary Closure: You may close your account i5malaysia at any time by contacting our support team via live chat or email at support@i5malaysia.best. Before closing, please ensure all available balances have been withdrawn. Any unclaimed balance remaining 90 days after account closure will be forfeited.

Suspension or Closure by i5malaysia: We reserve the right to suspend or close any member's account immediately and without prior notice if:

• A member breaches any part of these Terms & Conditions.
• There is suspicious, fraudulent, or potentially unlawful activity occurring in or in connection with the account.
• The member provided false or misleading information during registration or the KYC process.
• The account is found to be a duplicate or linked to another account held by the same individual.
• Required to do so by the relevant authorities.

If an account is closed due to a violation of these Terms, i5malaysia reserves the right to hold any balance in that account until the investigation is concluded. If a violation is established, the balance in question may be forfeited.

i5malaysia endeavours to ensure our platform operates smoothly at all times. However, we do not guarantee that:

• The platform will be available without interruption or completely free from technical errors at all times.
• Any information or statistics displayed on the platform are accurate at all times — they are dependent on third-party sources and may be subject to delays.

To the extent permitted by applicable law, i5malaysia shall not be liable for any indirect, consequential, special or punitive damages — including loss of profits, loss of data or business interruption — arising from the use of or inability to use our platform.

i5malaysia reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time. Members will be notified of significant changes via an on-platform notice, email, or other appropriate means of communication at least 7 days before the changes take effect, except in urgent circumstances requiring immediate action.

The latest version of the Terms & Conditions will always be available on this page, clearly dated. It is your responsibility to check this page periodically to stay informed of the terms currently in effect. Your continued use of the i5malaysia after the effective date of any changes shall be deemed acceptance of the amended terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the platform i5malaysia, please reach us through any of the following channels:

• Email: support@i5malaysia.best
• Live Chat: Available on the platform 24 hours a day, 7 days a week
• Language of Service: Bahasa Melayu and English

Support team i5malaysia will endeavour to respond to all enquiries within 12 hours for email and within 3 minutes for live chat. We treat every piece of feedback and every complaint with priority, ensuring each case is handled fairly and transparently.